Return & Refund Policy

Return and Refund Policy

At Gorek Technologies, we aim to ensure that our customers are fully satisfied with their purchases. Our return and refund policy is straightforward and designed with your convenience in mind. Please read the following information to understand how to proceed with returns and refunds.

Return Policy

Gorek Technologies offers a comprehensive return policy to address various scenarios. This is how it operates :

  1. Eligibility for Returns:
    • Products Received in Damaged Condition: If you receive an item in damaged condition, please notify us immediately within 24 hours.
    • Manufacturing Defects: Products with manufacturing defects are eligible for returns.
    • Wrong Product Delivered: If you receive a product different from what you ordered, please contact us.
  2. Non-Returnable Items:
    • Products that exhibit evidence of usage or have been used.
    • Items that are not in their original package or condition.
Initiate a return by doing the following:
  1.  Get in touch with Customer Service: Provide your order number and the cause for the return by email at service@gorektech.com or by phone at +91 9016891389.
  2. Get a Return Authorization: After reviewing your request, our customer support staff will issue you a return authorization along with instructions.
  3. Ship the item: As soon as the item is approved, carefully package it and send it to the address our customer support staff gives you. In order to prevent any problems, please make sure you pick a trackable delivery option.
Refund Guidelines
  1. Refund Procedure: You will receive an email from us as soon as we receive and review your returned item. A refund will be applied to the original payment method if your return is accepted.
  2. Refund Timeline: Following receipt and inspection of the return, refunds are normally completed in 5-7 business days. Please be aware that processing the refund may take longer than expected depending on your bank or credit card company.
  3. Shipping Fees: Unless the return is the result of our mistake (damaged, defective, or wrong merchandise), shipping fees are not refunded.

Frequently Asked Questions (FAQs)

If you receive a damaged item, please contact us immediately at +91 9016891389 with photos of the damage. We will arrange for a replacement or refund.

You should report any issues within 24 hours of receiving your order. This helps us address the problem promptly.

We currently do offer direct exchanges. If you need a different item, please note that the product should be unused and fresh. Return the original product and we will ship the replacement item. The shipping chargers will be additional to the return and exchange of the product.

Use the tracking number provided by the shipping carrier to monitor the return shipment. Once we receive your item, we will notify you via email.

Contact Us

If you have any further questions or need assistance, please contact us:

  • Email: service@gorektech.com
  • Phone: +91 9016891389 
  • Address: C-39, Sanskruti Industrial Estate, Beside Shell Petrol Pump, Near Diamond Nagar, Laskana, Surat-395006, Gujarat, INDIA

Thank you for choosing Gorek Technologies. We are committed to providing you with high-quality products and exceptional customer service.