Return & Refund Policy

Return and Refund Policy

At Gorek Technologies, we aim to ensure that our customers are fully satisfied with their purchases. Our return and refund policy is straightforward and designed with your convenience in mind. Please read the following information to understand how to proceed with returns and refunds.

Return Policy

Gorek Technologies offers a comprehensive return policy to address various scenarios. This is how it operates :

1. Eligibility for Returns:
   • Products Received in Damaged Condition: If you receive an item in damaged condition, please notify us immediately within 24 hours.
   • Manufacturing Defects: Products with manufacturing defects are eligible for returns.
   • Wrong Product Delivered: If you receive a product different from what you ordered, please contact us.
2. Non-Returnable Items:
   • Products that exhibit evidence of usage or have been used.
   • Items that are not in their original package or condition.

Initiate a return by doing the following:

1.  Get in touch with Customer Service: Provide your order number and the cause for the return by email at service@gorektech.com or by phone at +91 9016891389.
2. Get a Return Authorization: After reviewing your request, our customer support staff will issue you a return authorization along with instructions.
3. Ship the item: As soon as the item is approved, carefully package it and send it to the address our customer support staff gives you. In order to prevent any problems, please make sure you pick a trackable delivery option.

Refund Guidelines

1. Refund Procedure: You will receive an email from us as soon as we receive and review your returned item. A refund will be applied to the original payment method if your return is accepted.
2. Refund Timeline: Following receipt and inspection of the return, refunds are normally completed in 5-7 business days. Please be aware that processing the refund may take longer than expected depending on your bank or credit card company.
3. Shipping Fees: Unless the return is the result of our mistake (damaged, defective, or wrong merchandise), shipping fees are not refunded.